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Shelter Manager (Sunday-Wednesday 1pm to 11pm)

Shelter Manager 

Kansas City, MO. Rose Brooks Center, a non-profit domestic violence agency, is currently hiring for a full-time Shelter Manager for our mid/evening shift. This position is responsible for providing supervision and leadership to Shelter Advocates in the provision of services for the residential program and callers on the 24 hour hotline and daily shelter operations. The manager ensures advocacy and shelter operations are consistent with Rose Brooks Center’s shelter model of operations, principles of trauma informed care, accessibility, equity and inclusion, quality assurance indicators and targets for outcomes and productivity. The Shelter Manager partners with the Director of Residential Services on quality programming and improvements. This position works collaboratively with other internal staff, leaders and community partners in the provision of residential services.

  1. Perform all job responsibilities while demonstrating proficiency in all RBC competencies and a commitment to the overall mission of Rose Brooks Center.
  2. Perform functions of job according to agency policies and procedures and in alignment with agency values, beliefs, and philosophies, utilizing principles of trauma informed care, accessibility, equity and inclusion.
  3. Maintain awareness about the risks of secondary trauma and understand one’s own responsibility of self-care.
  4. Participate in all required trainings and attends staff, team and supervision meetings.
Qualifications Required
  • Bachelor’s degree in Social Work, Psychology, or related field; or commensurate work experience.
  • Minimum one year of supervisory and/or leadership experience and/or commensurate combination of education/experience
  • Minimum two years advocacy experience and/or case management services in a domestic violence shelter highly preferred
  • Experience with effective handling of hotline calls, crisis intervention, and conflict mediation
  • Knowledgeable of the dynamics of domestic violence and an understanding of trauma and its impact
  • Excellent customer service, team-building and innovative problem-solving skills
  • Demonstrated ability for open communication, collaboration and relationship-building
  • Experience providing culturally competent services to a diverse client group
  • Excellent time management, organizational skills and computer literacy
  • Valid driver’s license and car insurance with an ability to meet Rose Brooks Center’s driving requirements
  • Bilingual Spanish/English preferred

WORK HOURS: The shelter operates 24 hours per day, 7 days per week. A minimum of 40-hrs per week, primarily scheduled Sunday through Wednesday 1pm to 11pm. Flexibility is needed to meet the ongoing needs of the shelter, including occasional overnight and day hours, as well as periodic on-call rotation and some holidays. Compensation: This position falls into an exempt range starting at an annual salary of $50,000.

Or email us at: HumanResources@rosebrooks.org

Candidates must consent to background and
Division of Family Services (Central Registry/Child Abuse) screenings

Open until filled per qualifications. For questions, please contact Human Resources,

816-523-5550 x7108.

Rose Brooks Center is an equal opportunity employer who values and embraces diversity.


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